EMAIL SUPPORT

lisa@theblackmarkt.com

 

 

The Black Market sells vintage black clothes (unless stated otherwise) and can vary from today's standardised clothing sizes. We will write the size on the labels or give a close approximation of standard unisex sizes.
As we are a vintage and second hand clothing company almost all the items we sell are unique one offs and are only available in the size and colour advertised on the website unless specified otherwise.
Yes, we do! If you live in Berlin or are visiting Berlin and are interested in selling your black clothes, send us pictures of your items to lisa@theblackmarkt.com. We are mainly interested in high quality, branded vintage clothes but not brands like H&M, Topshop and Zara. We take care of the photography, marketing and postage for a commission of 50%.
Registering with us helps speed up the ordering process and lets you keep track of your orders and refunds online and setup your very own wish list to share with your friends.
Once you have created an account, you'll be able to log into your My Account anytime you want to change your password, email address, delivery information and phone number.
Don't worry, all you need to do is select the Forgot Password link and follow the instructions. If your problem continues, email us at lisa@theblackmarkt.com and a member of the Rokit team will try to get back to you within 48 hours. Please bear in mind our website office hours are 9:00am-5pm Mon-Fri.
The Black Market aims to deliver orders to German customers in 2 to 5 working days as we understand how important it is for you to receive your goods when you expect them. For customers who require delivery outside of Germany, please allow between 6-10 working days. We also advise that you provide an address for delivery where you or someone on your behalf will be available to sign for your parcel as deliveries take place during business hours and require a signature upon receipt. All our orders are sent with Deutsch Post or DHL. You will receive an email upon dispatch of your order letting you know it is on its way. If there is no answer at the address when your parcel arrives, you will be left a calling card with instructions on how to collect your order or rearrange delivery.
Delivery costs will depend on the delivery weight and where your parcel is being delivered to. Items cost between 4€ - 18€/ item. For orders over 100€ within Europe, the delivery is free (this is automatically applied on the checkout page).
Unfortunately it is not currently possible to change the shipping address once the order has been placed so please select the correct address at checkout.
You can return any item (excluding hosiery and jewellery) you are not completely happy with for a refund, within 10 days of receiving them. All you need to do is follow these steps: 1. Email us lisa@theblackmarkt.com with your order number enclosed 2. Return your order via post to: THE BLACK MARKET C/O: N'PAISAN KARL MARX STRAßE 223 BERLIN, 12055 GERMANY Unfortunately, we cannot refund the cost of postage (this includes the original delivery cost and return postage). If you wish to request reimbursement for postage due to an incorrectly advertised, damaged or faulty item just get in touch with us and we will reimburse your postage costs.
Once your return has been processed, you will receive a returns confirmation email. If for some reason, you don't receive this email within 10 days of posting your parcel to us, please email us at lisa@theblackmarkt.com with your return reference number.
Yes, we do! Please send your order number and links to the product/s you want to exchange to at lisa@theblackmarkt.com
For all press enquiries, please contact lisa@theblackmarkt.com
Yes we do! We're honoured you are interested in working with us. If your style is a good fit for The Black Market, we will give you free clothes in exchange for social media promotion of our online vintage shop. Please send all your social media links and fans/ follower numbers to lisa@theblackmarkt.com
You can email us at lisa@theblackmarkt.com or call our German number +49 15218173199. Please bear in mind our office opening hours are 9:00am to 5pm Mon-Fri.
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