Have you received something you want to return? Read our returns policy for more information.
You can return any item (excluding hosiery and jewellery) you are not completely happy with for a refund, within 10 days of receiving them. All you need to do is follow these steps:
1. Email us firstname.lastname@example.org with your order number enclosed
2. Return your order via post to:
THE BLACK MARKET
KARL MARX STRAßE 223
Unfortunately, we cannot refund the cost of postage (this includes the original delivery cost and return postage). If you wish to request reimbursement for postage due to an incorrectly advertised, damaged or faulty item just get in touch with us and we will reimburse your postage costs.
All goods will be inspected on return and must meet the following criteria:
- All original tags must be attached
- All items must be returned in the same condition as they were received
- All items have not been worn
- All items are free of any odours
- All items must be in saleable condition
Once we receive your returns parcel we will then process your refund to the Paypal or card from which the original payment was made and at the price you purchased your item/s at (this includes sales items).
We recommend that you use recorded mail and keep the receipt of postage as we are not responsible for any orders that are lost by mail service providers when you are returning them to us. Please ensure your goods are packed securely and cannot get damaged on the way.
If you have any further questions regarding your return, check out our FAQs or email email@example.com and we will aim to get back to you in 48 hours. Please bear in mind our website office hours are 9:00am-5pm Mon-Fri.